Comprehensive Return Policy for Completed Web Services and Physical Artwork

Non-Refundable Return Policy for Web Services Completed

Effective Date: September 18th, 2023 

Thank you for choosing our web services. We take pride in delivering high-quality digital solutions tailored to your needs. To maintain transparency and ensure a fair business relationship, please review our non-refundable return policy below:

1. Scope of Policy: This policy applies to all completed web services, including but not limited to website design, development, maintenance, and related digital services.

2. Definition of Completed Services: Services are considered completed upon the delivery of the final product or upon the completion of the agreed-upon service scope.

3. Non-Refundable Nature: All payments made for completed web services are non-refundable. Once the service is delivered and accepted by the client, no refunds will be issued.

4. Client Responsibilities: Clients are responsible for thoroughly reviewing and testing the delivered web services. Any concerns or issues must be communicated within the agreed-upon review period. Failure to report issues within this timeframe may result in additional charges for further modifications.

5. Dispute Resolution: In the event of a dispute or dissatisfaction with the completed services, clients are encouraged to communicate directly with our customer support team. We are committed to addressing concerns and finding amicable solutions where possible.

6. Modification Requests: Any modification requests after the completion of services may be subject to additional charges. Modifications will be considered based on mutual agreement between the client and our service team.

7. Force Majeure: We shall not be held responsible for delays or inability to perform services due to circumstances beyond our control, including but not limited to acts of nature, government actions, or any other force majeure events.

8. Review Period: Clients are granted a reasonable period for review, testing, and reporting of any issues with the completed services. This review period will be mutually agreed upon before the commencement of the project.

9. Acceptance of Terms: By engaging our web services, clients acknowledge and accept the terms of this non-refundable return policy.

10. Changes to the Policy: We reserve the right to modify or update this policy at our discretion. Clients will be notified of any changes in advance.

Thank you for choosing our web services. We look forward to providing you with exceptional digital solutions.

Two-Week Refundable Physical Artwork Policy

Effective Date: September 18th, 2023 

Thank you for choosing our physical artwork. We appreciate your commitment to supporting artists and the world of creativity. To ensure a positive experience for our customers, we have implemented a Two-Week Refundable Physical Artwork Policy. Please familiarize yourself with the following terms:

1. Eligibility for Refund: Customers are eligible for a refund within the first two weeks (14 days) from the date of receiving the physical artwork. To initiate a refund, please contact our customer support team within this timeframe.

2. Conditions for Refund: The artwork must be in its original condition and packaging. Any signs of damage, wear, or alterations may affect the eligibility for a refund.

3. Refund Process: Upon contacting our customer support team, you will be guided through the refund process. Once the returned artwork is received and inspected, we will process the refund within a reasonable timeframe.

4. Return Shipping: Clients are responsible for covering the cost of return shipping. We recommend using a reliable shipping service with tracking to ensure the safe return of the artwork.

5. Refund Method: Refunds will be issued using the same method of payment used for the original purchase. Please allow for processing time, which may vary depending on your payment provider.

6. Review Period: Customers are encouraged to thoroughly inspect the artwork upon receipt. Any concerns or issues should be reported to our customer support team within the 2-week review period to be eligible for a refund.

7. Non-Refundable Items: Customized or commissioned artworks are non-refundable unless there is a clear defect or discrepancy from the agreed-upon specifications.

8. Modification or Cancellation: Once an artwork has been shipped, modification or cancellation of the order may not be possible. Please contact our customer support team for guidance.

9. Communication with Customer Support: For any inquiries, concerns, or to initiate a refund, please contact our customer support team at Customer Support carlos@carloscruzart.com, (561)-288-0161.

10. Changes to the Policy: We reserve the right to modify or update this policy at our discretion. Customers will be notified of any changes in advance.

Thank you for supporting our artists, and we hope you enjoy your physical artwork. If you have any questions or concerns, please feel free to reach out to our customer support team.

Climb America Corp. 2023